Frequently Asked Questions Guides What is the process to get my guide? Expand After placing your order, here are the steps before you receive your guide: You'll fill out a worksheet with the information that we need to develop your personalized guide. If there are any additional questions, you'll receive an email from us. A proof of the guide will be sent. After approval, your guides will be printed and shipped within 5 business days. What languages are available? Expand Currently, our guides are only in English, however we are in development of Spanish and Chinese Mandarin guides. Click here to sign up for our newsletter to be informed of this future update. Shipping and Returns Where do your guides ship from? Expand All of our guides are proudly created and shipped from California. How long will it take to receive my guide? Expand After your proof is approved, all guides are printed and shipped within five business days. Depending upon the shipment method selected at time of purchase, the guide may take an additional two to five days to be received. Where do you ship? Expand Currently, we are shipping the guides to addresses in the US and Canada. Sign up for our newsletter to learn about new services that may be available in your area. What is your return policy? Expand Since this is a personalized service, there are no refunds. However, we want you to be 100% satisfied with the product and will work with you until you are completely thrilled.
